Downloading North America fails at 3/4 complete

[pliph]

Installing North American region is failing almost at the 3/4 complete point in the download with the message attached.

Installed a clean Martix 1.3 to a new area and at all attempts to install North America region fails. Europe and Asia install successfully. Internet connection fine throughout.

Thanks in advance

[Greg]

Installing North American region is failing almost at the 3/4 complete point in the download with the message attached.

Can you have a look in %LOCALAPPDATA%\Military_AI_Works\Matrix.exe_... and send me the error log file if there is one?

[pliph]

Installing North American region is failing almost at the 3/4 complete point in the download with the message attached.

Can you have a look in %LOCALAPPDATA%\Military_AI_Works\Matrix.exe_... and send me the error log file if there is one?

Hi Greg,
I've re-tried again to download on my laptop to see if the problem is my main PC. Same fault as before. OK with Europe and Asia but only with N America. Here is the log file from my latest attempt:

2018-09-08 05:41:39.4823 - ERROR: Download Error
EXCEPTION: System.Net.WebException: An exception occurred during a WebClient request. ---> System.IO.IOException: Received an unexpected EOF or 0 bytes from the transport stream.
at System.Net.ConnectStream.EndRead(IAsyncResult asyncResult)
at System.Net.WebClient.DownloadBitsReadCallbackState(DownloadBitsState state, IAsyncResult result)
--- End of inner exception stack trace ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Matrix.Wpf.MainWindow.<DownloadFile>d__29.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Matrix.Wpf.MainWindow.<ClickInstallButton>d__34.MoveNext()
====================================================================


Again many thanks..

Pliph

[Firebird]

Do you have a download manager installed? If so try disabling that.

[pliph]

Do you have a download manager installed? If so try disabling that.

Hi Steve,

No I haven't one installed, I don't use one.

Gary

[pliph]

Do you have a download manager installed? If so try disabling that.

Hi Steve,

No I haven't one installed, I don't use one.

Gary

I have tried to d/n again turning off windows10 virus protection but still failing:

2018-09-08 14:50:14.4134 - ERROR: Download Error
EXCEPTION: System.Net.WebException: An exception occurred during a WebClient request. ---> System.IO.IOException: Received an unexpected EOF or 0 bytes from the transport stream.
at System.Net.ConnectStream.EndRead(IAsyncResult asyncResult)
at System.Net.WebClient.DownloadBitsReadCallbackState(DownloadBitsState state, IAsyncResult result)
--- End of inner exception stack trace ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Matrix.Wpf.MainWindow.<DownloadFile>d__29.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Matrix.Wpf.MainWindow.<ClickInstallButton>d__34.MoveNext()
====================================================================

[SandPro 1]

Same issue as pliph crashing about 3/4 way through. Using win7, 10Mbps down. and no download manager.

CORRECTION: ====================================================================

2018-09-07 22:40:02.9598 - ERROR: Download Error
EXCEPTION: System.Net.WebException: An exception occurred during a WebClient request. ---> System.IO.IOException: Received an unexpected EOF or 0 bytes from the transport stream.
at System.Net.ConnectStream.EndRead(IAsyncResult asyncResult)
at System.Net.WebClient.DownloadBitsReadCallbackState(DownloadBitsState state, IAsyncResult result)
--- End of inner exception stack trace ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Matrix.Wpf.MainWindow.<DownloadFile>d__29.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Matrix.Wpf.MainWindow.<ClickInstallButton>d__34.MoveNext()
====================================================================

[Greg]

Thanks for the reports. I'll keep investigating.

In the meantime, can you guys check if you use a proxy for your internet connection and if so, disable the proxy and try again?

[evvatc]

I was finally able to download North America after about 6 tries. I'm wondering if it was just a lot of traffic trying to download it at the same time that was causing issues. I have WIndows 10 and was not using a download manager.

[Greg]

Added to tracker as issue #13.

[pliph]

Thanks for the reports. I'll keep investigating.

In the meantime, can you guys check if you use a proxy for your internet connection and if so, disable the proxy and try again?

Hi Greg,

No proxy used. I've used both WiFi and also wired but no change.
In case its traffic on the net, I'll keep trying.

Thanks

Gary

[bvanhout]

Hi Greg,

Not sure its related to these issues.
I also tried about 4 times to download NA and one where it stuck at 972mb.
Eventually after checking internet connections and so on, I cleaned out the "\AppData\Local\Temp" folder (even though there was sufficient space on the C Drive) and then it downloaded in a few minutes.
All installed ok.

Regards
Brian

[pliph]

Hi Greg,

Not sure its related to these issues.
I also tried about 4 times to download NA and one where it stuck at 972mb.
Eventually after checking internet connections and so on, I cleaned out the "\AppData\Local\Temp" folder (even though there was sufficient space on the C Drive) and then it downloaded in a few minutes.
All installed ok.

Regards
Brian

Brian/Greg,
FYI, I deleted the conrents of the Temp folder - "\AppData\Local\Temp" and tried again.
This time no fault present and download successful.

Mnay thanks all

pliph

[Greg]

Thanks Brian! My next suggestion was changing the temp folder location in Windows, but if cleaning it out does the trick then there's no need.

[Sticky1202]

Hi all,

Having the same problem. do I need to delete all files AND folders in the \AppData\Local\Temp folder? Thanks!

Jim

[Firebird]

It has to be worth trying it, although I am at a loss as to why this seems to work for people.

[ahs06]

I had the same issues trying to download North America via WIFI. I tried plugging into my router and that fixed it. Not surprisingly, the download also goes much faster over the wire.

[a320skipper]

Hi everybody,

any News on the download interruptions? Tried it many times without success...

[Greg]

Hi Skipper. Did you try clearing out the temp folder mentioned above? That seems to have fixed it for most people.

[a320skipper]

Hi Greg,

yes I tried that. Also my Anti Virus Protection is not the problem. Running out of ideas now...